1. Names
Sunnybanks and Tennisville Holidays are the trading styles of Mrs Hilary Webster.

2. Making a Booking and Payment
You must book a course by completing and signing our booking form which should then be sent to us together with a cheque for the deposit.  Once we have received the booking form and payment, if the course is available we shall send you written confirmation of the booking.  The confirmation is our acceptance of your booking and a legally binding contract will then have come into existence between us.  The person who signs the booking form, referred to as "you", is responsible for full payment to us of the price of the course for  the whole party and signs on behalf of, and with the consent of, all persons for whom the booking is completed.  The balance of the course price must be received by us at least six weeks before the course start date or within seven days of our sending out your booking confirmation if the booking is accepted less than six weeks before the course start date.  If we do not receive payment when due we reserve the right to treat the booking as cancelled and to reallocate the places reserved.

3. Course Content and Facilities
Unless otherwise indicated the following provisions apply.  All courses are priced per person, regardless of age.  Accommodation is usually in twin and family rooms and includes evening meal, breakfast and lunch except that an evening meal is not normally provided on the day of departure.  Two hours group coaching is provided every day except Sunday which is arrival day.  No charges are made for unlimited use of courts, swimming pool and most other facilities.

4. Cancellation and Alteration by You
If you wish to cancel or rearrange a booking, please let us know as soon as possible by telephone and in writing.  If notice of cancellation is received more than four weeks before the course start date only the deposit will be lost.  If notice is received between four and two weeks before the start of a course, half of the course fee will be payable.  If notice is received less than two weeks before the start of a course, the full course fee will be payable.  Rearranging a booking is always subject to availability of places and is at our discretion but we will do our best to help.  Substitutions may be made at any time before the start of a course, subject to the giving of prior notice.

5. Cancellation or Curtailment of a Course
In certain circumstances we may have to cancel or curtail a course.  If a course is cancelled you will be offered any of our available alternatives but, if none of them are suitable, all money received by us from you for the course, including  the deposit, will be refunded.  Only in exceptional circumstances will a course be cancelled less than four weeks before its start date.  If a course has to be curtailed for any reason, a pro rata refund of fees will be made unless the curtailment has been caused wholly or partially by you or a member of your party, in which case no refund will be made. We shall not be under any obligation to compensate you in any additional way for the cancellation or curtailment or any consequences arising therefrom.

6. Arrival & Departure
Unless otherwise agreed, you should arrive as soon after 15.00hrs as is convenient for you.  If you have prepaid in full, your accommodation will be held until noon the following day.  If you have not prepaid or only part-paid, your accommodation will be held only until 18.30 hrs on the  booked date of arrival.  Unless otherwise agreed, you should vacate your room or rooms by 10.00hrs (14.00hrs if you have a group coaching session that day).

7. Facilities
All facilities are offered subject to availability.  At certain times facilities may be unavailable due to adverse weather or maintenance requirements.  We assume that everyone is interested in our tennis facilities but if anything else is of particular importance to you or anyone in your party, please make sure that you let us know on the booking form.

8. Behaviour and Nuisance
Anyone who at any time behaves in such a way as to endanger any person or seriously, and without good reason, disturb, distress or otherwise interfere with any other person's lawful  and reasonable activity at Sunnybanks will be required to leave immediately and without any refund or other compensation.  In  over twenty years of organising tennis oriented holidays we have never had to enforce this rule but we will have no hesitation in doing so should the need arise!

9. Personal Property
You are responsible at all times for your personal property.

10. Vehicles and Parking
Unsupervised parking for vehicles at owners' risk is available at Sunnybanks, close to the house.

11. Your Visitors
You will be responsible for any visitors you may have as if they were members of your booked party and it is your responsibility to  ensure that they understand and accept the terms upon which we welcome them.

12. Complaints
If you have any concerns or problems, let us know at once.  We cannot promise to solve your problem but we will do our best.

13. Loss, Damage, Personal Injury and Limitation of Liability
You are responsible for and must make good or pay for any loss, damage or breakage of any of our property caused by you or any member of your party.  Neither we nor any of our servants, agents or subcontractors will be liable to you or any member of your party for any injury, death, loss or damage unless it arises directly from our negligence.  For claims other than in respect of death or personal injury, our liability, if any, shall be limited to the total cost of the course per person.

14. Insurance
You are strongly advised to arrange holiday insurance to cover cancellation, loss or damage to property, medical expenses and other usual risks.

15. General
Nothing in our agreement with you in any way limits or restricts any statutory rights you may have as a consumer.  If any part of these terms and conditions should prove to be invalid or unenforceable, the remainder will not be affected and will remain valid and enforceable.

January 2000